—– This post is from about-bicycles.com blog reader mfsmith —–<\/p>\n
I read reviews and most were positive.\u00a0 I waited patiently for our new Spinner TV bike and when it arrived I quickly assembled it for my first ride.\u00a0 This is were the dissatisfaction began.\u00a0 The bike does not adjust to a 6’2′ rider as the seat accommodated my height but not the handlebar.\u00a0 Then when you put the handlebar to the highest setting, it rocks back and forth.\u00a0 Even more disappointing,\u00a0 I had a LOUD clanking within the chain housing cover.\u00a0 After removing the cover and determining that there were no loose parts, I determined the chain had to much play and was striking the plastic housing.\u00a0 For now, I removed the outer piece of the housing cover to minimize the noise.\u00a0 The worst was yet to come.\u00a0 I called Customer Service and they said my issues were Technical Support matters and they gave me the phone number.\u00a0 I called and asked to be put on hold…for 30 minutes when I finally hung up and called back.\u00a0 This time I agreed to leave a voicemail mesaage and left my issues and contact number.\u00a0 I left another message the next day and got a callback but to the number I called from which is not the number I left in the voicemail.\u00a0 I called back several more times with no response and then went back to Customer Service.\u00a0 I shared my frustration and they said Upper Mgt would call me back in 48 hours…that was 4 days ago.<\/p>\n
The bike has potential to be a quality product but the customer service is nonexistent.<\/p>\n","protected":false},"excerpt":{"rendered":"
—– This post is from about-bicycles.com blog reader mfsmith —– I read reviews and most were positive.\u00a0 I waited patiently for our new Spinner TV bike and when it arrived I quickly assembled it for my first ride.\u00a0 This is … Continue reading