—– This post is from about-bicycles.com blog reader mfsmith —–

I read reviews and most were positive.  I waited patiently for our new Spinner TV bike and when it arrived I quickly assembled it for my first ride.  This is were the dissatisfaction began.  The bike does not adjust to a 6’2′ rider as the seat accommodated my height but not the handlebar.  Then when you put the handlebar to the highest setting, it rocks back and forth.  Even more disappointing,  I had a LOUD clanking within the chain housing cover.  After removing the cover and determining that there were no loose parts, I determined the chain had to much play and was striking the plastic housing.  For now, I removed the outer piece of the housing cover to minimize the noise.  The worst was yet to come.  I called Customer Service and they said my issues were Technical Support matters and they gave me the phone number.  I called and asked to be put on hold…for 30 minutes when I finally hung up and called back.  This time I agreed to leave a voicemail mesaage and left my issues and contact number.  I left another message the next day and got a callback but to the number I called from which is not the number I left in the voicemail.  I called back several more times with no response and then went back to Customer Service.  I shared my frustration and they said Upper Mgt would call me back in 48 hours…that was 4 days ago.

The bike has potential to be a quality product but the customer service is nonexistent.